THE LACE FRAMEWORK - OVERVIEW
A detailed overview to help you get started with applying the principles of the LACE Framework
A practical framework for building inclusive cultures, products, & services
Introduction
The LACE Framework provides a clear, practical, and participatory approach for developing and embedding inclusion and belonging into organisational culture; and also for designing products and services. It is a highly versatile framework that can be readily applied in organisations and teams of any size, in any sector, anywhere in the world.
Developed through years of hands-on leadership experience — including award-winning inclusion work in the UK charity sector and central government — the LACE framework turns the complex challenge of building lasting inclusive cultures (products and services) into simple elements that everyone can effectively use.
Key Elements of the LACE Framework
Build deep knowledge and understanding of your people, products, services, processes – and the true state of inclusion in your organisation, and the lived realities of underrepresented groups. This includes collecting and sharing robust data as well as creating spaces for genuine conversations about lived experiences.
Learn
L
Move from insight to tangible, ongoing action. Every employee — not just leaders and DEI or HR specialists — takes responsibility for making meaningful changes in behaviours, processes, systems, and daily practices.
Act
A
Celebrate
Recognise progress, acknowledge improvement, and create positive momentum. Celebration sustains engagement, reduces resistance, and embeds inclusion as a shared value rather than a box-ticking exercise.
CE
The Five-Grid Matrix expands Learning and Action into clear sub-categories, providing a structured yet flexible roadmap for implementation:
Learning: Data & Information + Shared Lived Experiences
Action: Employee Actions + Leadership Actions
Celebration: Progress, events, symbols, representation, cultural engagement, etc
The Five-Grid Matrix
5
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The book Learn. Act. Celebrate provides a detailed description of the LACE framework and a practical guide for anyone looking to embed lasting inclusion and belonging in any organisation. The book is available in hardcover, paperback, and e-book.
