Do you sell goods or services to the EU?
Your business is required to comply with the European Accessibility Act (EAA)
Our free comprehensive self-assessment tool helps you measure your readiness for the EEA in a few minutes and could save you millions!!
EAA OVERVIEW
The European Accessibility Act (EAA) requires businesses and organisations that sell or provide covered products and services to EU consumers to ensure those offerings are accessible to people with disabilities. This applies regardless of where the business is based globally.
Overview
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The EAA applies to manufacturers, importers, distributors, and service providers.
Public and Private Sector: Both private businesses and public entities must follow the rules.
Global Reach: Non-EU companies (like those in the UK or US) must comply if they sell to consumers in the EU.
Exemptions: Microenterprises (businesses with fewer than 10 employees AND an annual turnover under €2 million) are generally exempt from EAA service requirements, but not product manufacturing rules.
Who needs to comply
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The act mandates accessible design for these mainstream tech and consumer devices:
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Computers, laptops, and operating systems
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Smartphones and tablets
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E-readers
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TV equipment and digital tv services
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Self-service terminals like ATMs, ticketing machines, and check-in kiosks
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Payment terminals in shops or restaurants
Products Covered
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All platforms delivering these services must be accessible:
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E-commerce: Any website or mobile app where goods or services are sold online
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Banking: Consumer banking services, including online banking apps and financial portals
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Transport: Digital tickets, websites, and travel information for air, bus, rail, and water transport
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Communications: Telephony services and video calling apps
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Media: Access to audio-visual media services (e.g., streaming platforms, electronic program guides)
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Reading: E-books and dedicated software
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Emergencies: Access to the single European emergency number
Services Covered
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About EAA Self-Assessment Tool for Organisation Readiness
PURPOSE
This tool assesses an organisation's governance, scope-mapping, procurement, documentation and cultural readiness for compliance with the European Accessibility Act (EAA). It is the organisational layer of the two-layer SIAS Accessibility Audit & Assessment Tool. The 2nd layer, Digital & Technical Conformance testing against EN 301 549 / WCAG 2.2) is assessed separately.
CATEGORIES
Governance: Ownership, board oversight, policy and complaints handling
Scope Mapping: Understanding of what's in scope, exemption status and gap analysis
Procurement & Third Parties: Accessibility requirements in contracts, vendors and outsourced work
Documentation: Accessibility statements, technical files, retention and burden assessments
Culture & Capability: Training, inclusive design practice and user involvement
SCORING
Each question is scored 0–4 (see 'Scoring Guide & Definitions' below for full definitions). Category scores are the average of their five questions, expressed as a percentage. The overall Readiness Score is the average of all five category scores.
RAG bands:
0–40% = Red (high risk),
41–70% = Amber (developing),
71–100% = Green (well positioned).
